← Back to home

Website Terms & Conditions

Last updated: 12 October 2026

1. About Us

This website, www.universalairflow.co.uk, is operated by Universal Airflow Ltd ("we", "us" or "our"), a company registered in England and Wales.

Company number: 16617342
Registered office: 3rd Floor, 86–90 Paul Street, London, England, United Kingdom, EC2A 4NE
Email: info@universalairflow.co.uk
Telephone: 07350 845430

By using this website, you agree to these Website Terms & Conditions. If you do not agree, please discontinue using the website.

2. Our Services

Universal Airflow Ltd provides air conditioning and HVAC services for residential and commercial customers. These may include:

Services are subject to availability, suitability, location, site conditions and agreement of the relevant scope of work.

Information displayed on this website is general information about our services and does not constitute a binding offer to carry out work.

3. Quotation Requests

You may request a quotation using our website enquiry form or by contacting us directly.

When submitting an enquiry, you agree to provide information that is accurate and complete to the best of your knowledge.

Submitting a quotation request does not create a contract between you and Universal Airflow Ltd, and does not oblige either party to proceed with any work.

We may request additional information, photographs, drawings or a site survey before providing a quotation.

Any initial estimate based on limited information may be revised following further assessment. We will explain relevant changes before seeking your agreement to proceed.

We reserve the right to decline enquiries or proposed work where reasonably necessary, including where the work falls outside our capabilities, service area or availability.

4. Quotations and Acceptance of Work

Any quotation we provide will be subject to its stated scope, assumptions, exclusions, validity period and any applicable service-specific terms.

A contract for installation, maintenance, repair or other paid services will only arise when the parties have agreed the relevant work and contractual terms.

Website enquiry submissions and automated acknowledgements do not constitute acceptance of an order or confirmation of a booking.

Prices, deposits, payment arrangements, cancellation provisions, warranties and other project-specific conditions will be explained in the applicable quotation, agreement or service terms.

Nothing in these Website Terms & Conditions removes or restricts your statutory rights as a consumer.

5. Website Information

We aim to keep information on our website accurate, clear and up to date.

However, descriptions, illustrations and general service information may be updated without prior notice. Photographs and images may be illustrative and may not represent the exact equipment, layout or installation available for a particular property.

Technical recommendations and equipment selection depend on the requirements and conditions of each project.

You should not rely solely on general website content when making technical, safety or purchasing decisions.

6. Acceptable Use

You agree not to:

We may take proportionate steps to protect the website and our systems against misuse.

7. Intellectual Property

Unless otherwise stated, the text, branding, logos, graphics and original content on this website belong to Universal Airflow Ltd or are used with permission from their respective owners.

You may view, download or print website content for your own personal or internal business reference.

You must not reproduce, distribute, modify or commercially exploit our protected content without permission, except where permitted by law.

Third-party trademarks remain the property of their respective owners.

8. External Links

Our website may contain links to third-party websites, including social media platforms.

These websites are operated independently and may have their own terms and privacy policies.

We are not responsible for the content, availability or data-handling practices of third-party websites, except to the extent required by law.

9. Website Availability and Security

We aim to maintain a secure and accessible website, but cannot guarantee uninterrupted availability or that the website will always be free from errors or technical issues.

We may temporarily suspend access for maintenance, updates, security or operational reasons.

If the quotation form is unavailable, you can contact us using the email address or telephone number provided above.

10. Liability

Nothing in these Website Terms & Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

Subject to the above, we are not responsible for losses caused solely by reliance on general website information where a project-specific assessment or professional advice is reasonably required.

We are not responsible for website interruptions or events outside our reasonable control, except where the law provides otherwise.

Nothing in this section affects your statutory rights or any rights and remedies arising under a separate contract for our services.

11. Privacy and Personal Information

We process personal information submitted through our website in accordance with our Privacy Policy, available at:

www.universalairflow.co.uk/privacy

Please review that policy to understand how we collect, use, store and protect your information.

12. Consumer Rights and Service Contracts

These Website Terms & Conditions govern the use of this website and the initial enquiry process.

They do not replace the terms of a separate contract for air conditioning installation, maintenance, repairs or other paid services.

Where you enter into a contract with us as a consumer, your applicable statutory rights remain protected, including rights relating to reasonable care and skill and, where applicable, cancellation of distance or off-premises contracts.

Any applicable cancellation information will be provided as part of the relevant contracting process.

13. Changes to These Terms

We may update these Website Terms & Conditions to reflect changes to our services, website, business operations or legal requirements.

The latest version will be published on this page with its updated date.

Changes will not retrospectively alter an existing service contract unless lawfully agreed or otherwise permitted by law.

14. Governing Law

These Website Terms & Conditions are governed by the laws of England and Wales.

If you are a consumer, you retain any mandatory legal protections and rights to bring proceedings that apply to you under the law.

15. Contact Us

For questions about this website, our services or these terms, please contact:

Universal Airflow Ltd
3rd Floor, 86–90 Paul Street
London, England, United Kingdom
EC2A 4NE

Email: info@universalairflow.co.uk
Telephone: 07350 845430